Shipping and Returns

Payments

RESSENCE accepts the following forms of payment: MasterCard, VISA, American Express, Alipay, JCB, Bancontact, and Maestro.

Prices for the European Union are shown including VAT. For Switzerland, Norway, Liechtenstein, Monaco and the rest of the world, the prices shown online do not include VAT. You will receive a separate email from FedEx including the tax and duty amount. For online purchases, VAT can not be claimed back.

Shipping & Handling

International Shipping

We ship orders around the world via FedEx or Malca Amit or Ferrari but not exclusively. All watch shipments are shipped via insured expedited service. Orders are guaranteed to ship within one business day following approval by our fraud detection system. Any date of dispatch communicated by us shall be approximate and may deviate by five working days unless an exact date has been expressly agreed.

Please note that RESSENCE is required to declare the retail value of all items in shipments, and that your shipment may be subject to import fees upon arrival in the destination country. Any incurred importation fees or taxes are the responsibility of the customer.

Returns

You are entitled to return all products from the RESSENCE online shop and RESSENCE stores within 14 days of receiving the merchandise for full reimbursement, provided the merchandise is complete, unused and undamaged. Please note, 1. we can only accept return shipments from the same country to which they were delivered, 2. If the merchandise shows signs of use and/or damage, the repair costs will be deducted from the refunded amount.

Your refund will take approximately 10 - 14 business days between the receipt of the returned merchandise and refund. Once your merchandise has been successfully received, you will receive an email notifying you of the total refund amount to be credited to your account.

All our returns are free of charge using our prepaid return label. To receive any return documents and/or a prepaid shipping label, contact us by phone or email. When returning your order, please box the product in its original box and send it back via your prepaid shipping label.

You can reach us by calling our office at +32 (0) 3 446 00 60 , or by emailing hello@ressence.be

Please note that you are unable to return merchandise purchased online at one of our official RESSENCE retailers.

Right of revocation and returning merchandise

You are entitled to return all products from the RESSENCE online shop within 14 days of receiving the merchandise to RESSENCE for full reimbursement, provided the merchandise is complete, unused and undamaged. We wish to draw your attention to the fact that we can only accept return shipments from the same country to which they were delivered. In other words, if your order was shipped to Norway, any returned merchandise must be shipped back from Norway.

Regardless of the country of delivery, you have two options for cancelling your purchase contract:

  1. Cancellation in writing: You will find all information on your right of cancellation, including a template, in our General Terms and Conditions of Business.
  2. Cancellation through return of merchandise: You can cancel your purchase by returning the merchandise within 14 days after delivery, under the terms listed above.

Reimbursement of purchase price please note that there may be a period of 10 to 14 days between receipt of the returned merchandise and reimbursement of the purchase price. Once we receive your return shipment, we will inform you by e-mail that the merchandise has been received and how much your account or credit card will be credited.

Should there be any discrepancy between the recipient of the merchandise indicated in the order and the purchaser of the merchandise, the purchase price of the returned merchandise will be reimbursed to the purchaser and holder of the credit card or account used for the purchase. The sum will be reimbursed in the same currency as the purchase. Any losses due to currency fluctuations will not be reimbursed.

If you have any questions or want additional information, please contact our Office at +32 (0) 3 446 00 60 or by e-mail at the following address: hello@ressence.be